Remedial Sports Clinic ABN: 63188923455
Website: https://remedialsportsclinic.au/
Last updated: 05/08/2016
1. Introduction
Remedial Sports Clinic (“we”, “us”, “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, hold, use and disclose personal information — including health information — when you visit our website, make a booking, or receive remedial massage treatment from us.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which set the standard for how organisations in Australia must handle personal information. Because we collect health information in the course of providing treatment, we also treat that information as “sensitive information” under the APPs and apply a higher standard of care to it.
By using our website or booking a treatment with us, you agree to the collection and use of your information as described in this policy.
2. What Personal Information We Collect
Depending on how you interact with us, we may collect:
Contact and booking details
- Full name
- Phone number and email address
- Date of birth
- Postal or residential address (if provided)
- Appointment date, time, service selected, and booking history
- Payment and billing details (processed via our payment provider — see Section 5)
Health information (sensitive information)
- Details of your presenting condition, injury, or symptoms
- Relevant medical history, medications, and past treatments
- Notes taken during consultations and treatment
- Information provided in intake or consent forms
- Referral information from a GP, physiotherapist, chiropractor, or other health professional (if applicable)
- Health fund, Medicare, DVA, or WorkCover/insurance claim details (if you use these to pay for or claim treatment)
Website and technical information
- IP address, browser type, device information
- Pages visited, time on site, referring website
- Cookies and similar tracking technologies (see Section 8)
3. How We Collect Your Information
We collect personal information directly from you when you:
- Make a booking through our online booking system
- Complete a contact, enquiry, or intake form on our website
- Call, email, or message us
- Attend an appointment and complete a health history or consent form in person
- Communicate with us via SMS or email booking reminders
We may also collect limited information automatically through cookies and analytics tools when you browse our website (see Section 8).
We do not knowingly collect personal information from children without the consent of a parent or guardian.
4. Why We Collect and How We Use Your Information
We collect and use your personal information to:
- Process and manage your bookings and appointments
- Provide remedial massage assessment and treatment
- Maintain accurate clinical and treatment records
- Send appointment confirmations, reminders, and follow-up communications
- Process payments and issue receipts or invoices
- Assist with health fund rebates, Medicare, DVA, or WorkCover claims (where applicable)
- Respond to enquiries and provide customer service
- Comply with our legal, professional, and record-keeping obligations
- Improve our website and services (using de-identified or aggregated data where possible)
- Send you marketing communications, only where you have opted in (see Section 6)
We only use sensitive (health) information for the purpose it was collected — namely, your assessment and treatment — unless you consent to a further use, or the use is otherwise permitted by law (for example, a medical emergency).
5. Who We Share Your Information With
We do not sell your personal information. We may disclose personal information to:
- Our booking and practice management software provider, to schedule and manage appointments
- Payment processors (e.g. Stripe or a similar payment gateway), to process payments securely — we do not store full card details ourselves
- Health funds, Medicare, DVA, or workers’ compensation insurers, where you request a claim or rebate be processed
- Other health practitioners involved in your care (e.g. your GP or physiotherapist), but only with your consent or where necessary for your treatment
- IT and website hosting providers, who store data on our behalf under confidentiality obligations
- Regulatory bodies or authorities, where required by law (for example, professional association or Medicare compliance requirements)
We require third parties who handle your information on our behalf to protect it in a manner consistent with this policy.
6. Marketing Communications
If you provide your email or phone number and opt in, we may send you appointment reminders, health tips, or promotional offers. You can opt out at any time by using the “unsubscribe” link in our emails, replying “STOP” to SMS messages, or contacting us directly (see Section 11). Opting out of marketing will not affect appointment reminders necessary for your booking.
7. Data Storage and Security
We store personal and health information using secure, password-protected systems and take reasonable technical and organisational steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:
- Restricting staff access to personal and clinical records
- Using reputable, encrypted booking and payment platforms
- Regularly reviewing our data handling and security practices
No method of electronic storage or transmission is 100% secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
We retain clinical records for the period required by applicable health record-keeping laws in Queensland and any relevant professional association guidelines (generally a minimum of 7 years for adults, and longer for minors), after which records are securely destroyed or de-identified.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies (such as Google Analytics) to understand how visitors use the site, improve functionality, and remember your preferences. Cookies do not collect personal information such as your name or health details unless you voluntarily provide it through a form.
You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality, such as the online booking widget.
9. Overseas Disclosure
Some of the third-party service providers we use (such as cloud hosting, booking software, or payment processors) may store or process data on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure these providers handle your information in a manner consistent with the Australian Privacy Principles.
10. Access and Correction
You have the right to request access to the personal information we hold about you, and to request correction if it is inaccurate, out of date, or incomplete. To make a request, contact us using the details in Section 11. We will respond within a reasonable timeframe and may need to verify your identity before releasing information. In some circumstances permitted by law, we may need to refuse access (for example, where release would unreasonably impact another person’s privacy).
11. Complaints
If you believe we have breached your privacy or mishandled your personal information, please contact us first so we can investigate and try to resolve the issue:
[Business Name] Email: [Insert Contact Email] Phone: [Insert Contact Number] Address: [Insert Business Address, Gold Coast QLD]
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC): Website: www.oaic.gov.au Phone: 1300 363 992
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
[Business Name] [Practitioner Name] Email: [Insert Contact Email] Phone: [Insert Contact Number] Website: https://remedialsportsclinic.au/
This policy is a general template prepared for [Business Name] and should be reviewed by a qualified legal professional before publication to ensure it accurately reflects your specific data handling practices, booking software, and payment provider, and complies with current Australian privacy law.